Customer Experience Masterclass for Fashion Retail Businesses

Consumers are arguably more demanding than ever. According to the market research firm Mintel, convenience is one of the biggest drivers of online sales rather than price. But, trying to have consistency across all your sales, marketing and CRM channels can be one of the biggest challenges retailers face. This seems to apply to both pureplay and hybrid retailers alike. The goal ultimately is to deliver the best consumer experience, but what does this look like? How do retailers of all shapes and sizes achieve this? With these questions in mind, TFN has teamed up with TEC and Gorgias to deliver an interactive session looking at CX best practice for fashion & FMCG retailers. We will assemble a panel of been there and done it experts who can share valuable insights.