Home designer

Posted on 08/01/2018

Job description

POSITION PURPOSE

 

Project Designers demonstrate a high level of customer service orientation by working with clients to coordinate and create design projects, renovations, remodels, whole projects, new construction and updates in a timely and professional manner. Project Designers will have design expertise and excellent product and procedural knowledge to facilitate multiple sales from all Home Depot departments; they must be experts in their assigned department, with knowledge and design capability in all design departments. Associates in this position must assess customer needs, guide customer decisions, evaluate scope of project, integrate information into a design layout, resolve issues, and drive sales. By focusing on the scope of the entire project, Project Designers serve as the professional point of contact for customers - building equity and long-term relationships to maximize the sales of Home Depot products and services.

 

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

 

Provides exceptional project management

 

Answer questions about customers projects to their level of expertise

 

Explain the steps and products needed to complete projects

 

Escort customers to appropriate products necessary for their project

 

Describe features and benefits of products related to project

 

Provides fast, friendly service

 

Actively seek out customers in the showroom

 

Offer a friendly greeting, smile, and make eye contact with customers

 

Ask open ended questions about customers projects in order to determine their needs and level of expertise

 

Teams up with others to ensure customer satisfaction

 

Work across design team to discuss project feasibility, planning and timing

 

Relay customer information to others involved in the qualifying process

 

Interact with associates in other departments to locate products for client design, expedite delivery and maximize opportunity for cross-selling additional products

 

NATURE AND SCOPE

 

Physical Job Requirements

 

Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

 

• Requires the ability to move around the store and maneuver merchandise when necessary

   

Responding to public address system announcements

 

• Requires ability to respond to customer service calls, personal pages and general information announcements

   

Moving and Standing

 

• Requires moving around the store to assist Customers

   

Identifying and reading reports, tickets and UPC labels

 

• Requires recognizing, identifying and using merchandise and necessary reports

   

Color discernment, depth perception and far/near vision

 

• Requires the ability to distinguish colors, judge and see objects where and as they actually are, see beyond 20 feet and see clearly within 20 inches

   

Feeling

 

• Requires the ability to determine shape and texture through touch

   

Environment

 

ENVIRONMENTAL JOB REQUIREMENTS

 

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

 

Travel

 

Typically requires overnight travel less than 10% of the time.

 

Additional Environmental Job Requirements

 

Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

 

The warehouse environment can be dusty and noisy

 

Doors are frequently open, causing drafts and interior temperature changes

 

Floors around work area may become slippery during wet weather conditions

 

May have to handle merchandise and work with tools with sharp edges

 

Passing forklifts emit gas fumes

 

Tools, supplies and related merchandise may contain hazardous materials

 

Essential Skills

 

MINIMUM QUALIFICATIONS

 

Must be eighteen years of age or older.

 

Must be legally permitted to work in the United States.

 

Education Required

 

Additional Minimum Qualifications:

 

The knowledge, skills and abilities typically acquired through the completion of a trade school degree program or equivalent degree in a field of study related to the job.

 

Years of Relevant Work Experience: 2 years